Archive for the ‘customer service’ category

Toyota Drive to Go car rentalby Archicept City and Inamoto & Co., Nagoya – Japan

June 19th, 2018

The first realization of Drive to Go is located in Nagoya, Japan. An SUV parked prominently outside the café, along with wooden ‘picnic’ furniture inside the space, illustrates Archicept City’s glamping motif, a luxury style of camping that’s gaining popularity among young urbanites.

PostFinance by Instinct Lab & hartmannvonsiebenthal, Switzerland

February 23rd, 2018

Together with the PostFinance and the neuro-marketing agency Instinct Lab, hartmannvonsiebenthal developed a brand-new customer experience with individual consultation areas, a central product table with tangible products, as well as a consultation corner for the bank’s digital services.

Healthfirst Office by TPG Architecture, Lake Mary – Florida

December 19th, 2017

Ergonomics and sound privacy were some of the challenges the client faced in their previous space. In addition to wanting to attract and retain talent, the client wanted to provide daylight and views for all employees to help improve employee engagement, comfort, and overall satisfaction. TPG’s designers took these concerns into consideration when planning the 98% open floorplan with over 600 workstations complete with sit-stand desks. To help address the acoustical concerns, the design team employed a number of strategies such as sound-absorbent fabric panels integrated into the workstations, acoustical ceiling and wall finishes, and a “white noise” sound masking system.

330 Clapham Road Marketing Suite by Navigation Suites, London – UK

June 26th, 2017

With the target market for the 330 Clapham Road development being a combination of young professionals and young families, we opted for an open plan space with a contemporary design finish, that incorporated 3D print technology to appeal to this tech-savvy generation.

G4S office by Lefteris Tsikandilakis, Crete – Greece

February 10th, 2017

The construction and decoration of the commercial office for the security outsourcing company G4S was based on the dynamic of the brand, its character and its close association with technology. Our aim was to highlight the existing strong brand name that promotes the space, products and services through our futuristic design.

Auto Union car rental network by Stirixis, Greece

November 28th, 2016

The architectural design focuses on the brand colors and places them in the space at several elements such as walls, flooring and custom made furniture. The overall ambience is open and vibrant and together with the signage and environmental graphics creates a modern and welcoming atmosphere.

WeFix store by Whaam Concepts, Cape Town – South Africa

September 23rd, 2016

The combination of natural raw materials and high quality, well finished surfaces, along with the introduction of living plants into the space, brought a sense of warmth to the traditionally stark and artificial feel of tech based industry.

dInfinite service center flagship store by Whitespace, Bangkok – Thailand

September 23rd, 2016

The cozy mood and tone is enhanced by custom-made wood furnishings, comfortable seating, wood floors and a black and gray color palette.

Timing Home experience center by Peng Zheng Design, Guangzhou – China

July 31st, 2016

The experience center is consist of five areas ,art gallery, drinking area, reading area, life experience area and business negotiation area. In addition to information about real estate and show flat, a variety of art creation about “home” are interspersed in the center, which is achieve the fusion of experience and functionality of each area.

Strutt & Parker store by I-AM, London – UK

June 17th, 2016

Miniature models have been used to create scenes reflecting both domestic life and S&P’s links to land and countryside. An easel in the window with a digital screen is a nod back to the brand’s collaboration with Christie’s International Property and the connotations of art.

Superluxe Lounge by The Blue Leaves Design, New Delhi – India

June 9th, 2016

From exotic woods & stones, copper, brass & steel art walls, hand woven carpets, imported leathers, laser etched glass & feature lighting.

Goodlife Homes Carousel by Webster + Allan, Perth – Australia

June 2nd, 2016

Webster + Allan developed a minimalist interior with subliminal residential architectural detailing. There was immediate success with this new approach to the retail segment.

3M Customer Meeting Area by Stirixis, Marousi – Greece

May 23rd, 2016

The predominant colors are white and grey and are matched perfectly by our designers with wooden style flooring and details of red. Most of the materials used for this client space are from 3M product inventory, in order to capture the wide and differentiated 3M product portfolio in real life applications.

Enovos store by ppm, Luxembourg

April 20th, 2016

White brickstone, hardwood floors and an industrial window in blackened steel are creating an authentic loft character. Copper and gold tones apply a certain warmth to the area.

Samsung Service Center by Augenblick, Zürich – Switzerland

April 7th, 2016

The design approach was a mixture between fabric style and a relaxed area. The key challenge in creating was to rebuild an old fabric in a new building.

DHL store by Tchai International, Amsterdam – Netherlands

April 5th, 2016

To give the optimal brand experience the service counter has not been given a central place in the store. On entering, the first thing noticed, after the DHL delivery bicycle in the window, is a huge screen showing videos of what is possible at DHL.

Breuninger Customer Service by DIA – Dittel Architekten, Stuttgart – Germany

March 11th, 2016

Rich CI orange in the wall design is balanced by the subtle shades of grey in the carpet. The lounge furniture leaves no doubt as to their purpose: to look at the magazines and use the integrated tablets in a relaxed atmosphere.

Selfridges International Service Lounge Lighting Scheme by Illuminationworks, London – UK

March 1st, 2016

Wayfinding is a key element of the lighting scheme, which is used to efficiently move visitors through tax, where transactions are carried out between individuals rarely speaking the same language.

Indoor Visitor Centre at ZSL Whipsnade Zoo by M Worldwide, Whipsnade – UK

June 26th, 2015



ZSL Whipsnade Zoo, the UK’s largest Zoo, has opened its new indoor Visitor Centre.

AMI office by RCG, Nationwide – New Zealand

November 18th, 2014

Leading the market with their brand initiative, AMI is about people helping people. Locally focused, AMI aims to be the first social, trustworthy, easy and helpful insurance offering. The company needed to make real their aspirational brand positioning. So they approached RCG and Design Director John Lenihan for expert direction to take their retail operation to the next level.